VICIDIAL SERVER
VICIdial is a fully featured Call Center application that offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, PBX functionality and much more.
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GOAUTODIAL SERVER
GOautodial is the small and medium enterprise (SME) owner's top choice for a reliable yet inexpensive call center solution. GOautodial is fully featured and user friendly call center application with Manual, progressive and predictive dialing options.
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PBX SERVER
FreePBX is currently being used by more than 100,000 customers worldwide to manage Phone Communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers.
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VICIDIAL CRM integration
Customer relationship management (CRM) is a technology that allows businesses both large and small to organise, automate, and synchronise every facet of customer interaction. CRM system examples include marketing, sales, customer service, and support.
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TICKETING SYSTEM
An open source ticketing system is a great solution for managing customer's queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions.
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VICIhost Video Conferencing
Go ahead, video chat with the whole team. In fact, invite everyone you know. Jitsi Meet is a fully encrypted, 100% open source video conferencing solution that you can use all day, every day, for free — with no account needed..
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What is ViciDial?

VICIdial is a fully featured Call Center application that offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, PBX functionality and much more.

VICIdial is the most popular Contact Center Solution with the agent screen is available in 16 different languages, and with options to easily create your own custom translations as well. It has users running VICIdial at call centers from 5 to 500 agents, handling over a million calls a day at the larger installations.

VICIdial in addition to being a Dialer also can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

PRE-INSTALL:

  • We offer Vicidial Servers in Cloud and Dedicated Server formats.
  • If you need our help to troubleshoot issues or fix configuration issues for your Vicidial server, please select Premium Support under Configuration menu which is $/month extra fee.
  • If you need us to fully configure Your Vicidial Server and do all configuration for you 24/7, you must take 24/7 Vicidial Configuration Support which is an extra fee. Contact us for more details.
  • We will install the Server in a fully functional way and deliver to you within 24hours.
  • 5 Days Free Trial  available for these Servers. You have to make payment to assign server.

Package 1

8 Core 8 GB
450 RM Monthly
  • KVM Cloud Server
  • 1000 mbps Internet Port
  • SERVER LOCATION USA/MALAYSIA/
  • (4-15 Seats or 20-30 Concurrent Calls)

Package 2

16 Thread 16 GB
750 RM Monthly
  • Dedicated Server
  • 1000 mbps Internet Port
  • SERVER LOCATION USA/MALAYSIA/
  • (15-25 Seats or 50-100 Concurrent Calls)

Have a team beyond 25 agents, you will need clusters and there’s none better than Advance one’s VICIdial cluster servers.

Cluster Server:

  • 24 Thread 48 GB
  • Dedicated Server
  • 1000 mbps Internet Port
  • SERVER LOCATION USA/MALAYSIA/
  • (100 Seats or 150-300 Concurrent Calls)
  • (3500 RM
  • Dedicated Server
  • upto 100 agents
  • Services included with your server
  • 2x480GB-SSD of storage space
  • Service available in the data center containing the server, or otherwise in the nearest data center
  • Key Feature:
  • Control Panel
  • API
  • Root access to the server
  • Anti-DDoS Pro included