An open source ticketing system is a great solution for managing customer's queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions.
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VICIdial is a fully featured Call Center application that offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, PBX functionality and much more.
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GOautodial is the small and medium enterprise (SME) owner's top choice for a reliable yet inexpensive call center solution. GOautodial is fully featured and user friendly call center application with Manual, progressive and predictive dialing options.
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FreePBX is currently being used by more than 100,000 customers worldwide to manage Phone Communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers.
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VICIDIAL CRM integration
Customer relationship management (CRM) is a technology that allows businesses both large and small to organise, automate, and synchronise every facet of customer interaction. CRM system examples include marketing, sales, customer service, and support.
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Custom web conference
Zimbra Collaboration Suite (ZCS) is a collaborative software suite that includes a mail & chat server with a web client.
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An open source ticketing system is a great solution for managing customer’s queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions. Every generated ticket is tracked and stored in the system. It allows agents to merge multiple requests.