VICIDIAL CRM integration
Customer relationship management (CRM) is a technology that allows businesses both large and small to organise, automate, and synchronise every facet of customer interaction. CRM system examples include marketing, sales, customer service, and support.
Read more
VICIDIAL SERVER
VICIdial is a fully featured Call Center application that offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, PBX functionality and much more.
Read more
GOAUTODIAL SERVER
GOautodial is the small and medium enterprise (SME) owner's top choice for a reliable yet inexpensive call center solution. GOautodial is fully featured and user friendly call center application with Manual, progressive and predictive dialing options.
Read more
PBX SERVER
FreePBX is currently being used by more than 100,000 customers worldwide to manage Phone Communications of all sizes and types of environments from small one person SOHO (Small Home, Small Office) businesses, to multi-location corporations and call centers.
Read more
TICKETING SYSTEM
An open source ticketing system is a great solution for managing customer's queries, support requests or other communication with customers. So, it is used to assign tickets to customer queries and questions.
Read more
VICIhost Video Conferencing
Go ahead, video chat with the whole team. In fact, invite everyone you know. Jitsi Meet is a fully encrypted, 100% open source video conferencing solution that you can use all day, every day, for free — with no account needed..
Read more

VICIDIAL CRM integration

You can popup your CRM page when Agents are receiving a call in VICIDIAL.

Web Form –  This is where you can set the custom web page that will be

opened when the user clicks on the WEB FORM button. To customize the

query string after the web form, simply begin the web form with VAR

and then the URL that you want to use, replacing the variables with

the variable names that you want to use –A–phone_number–B– just

like in the SCRIPTS tab section. If you want to use custom fields in a web form

address, you need to add &CF_uses_custom_fields=Y as part of your URL.