VICIDIAL CRM integration
You can popup your CRM page when Agents are receiving a call in VICIDIAL.
Web Form – This is where you can set the custom web page that will be
opened when the user clicks on the WEB FORM button. To customize the
query string after the web form, simply begin the web form with VAR
and then the URL that you want to use, replacing the variables with
the variable names that you want to use –A–phone_number–B– just
like in the SCRIPTS tab section. If you want to use custom fields in a web form
address, you need to add &CF_uses_custom_fields=Y as part of your URL.